CANCELLATION POLICY

Cancellations/No Shows, Rescheduling and Late Arrival Policies: Cancellations must be made with minimum 24 hour notice. All cancellations that do not provide sufficient 24-hour notice will either credit their deposit toward a future appointment or forfeit the deposit. No Shows will be responsible to pay 100% of the service fee, and must be paid prior to rescheduling. Traveling + House Call deposits are non-refundable. There is a 15 minute grace period for 60+ minute appointments, a 10 minute for appointments 30-60 minutes, and a 5 minute grace period for appointments 30 minutes or less. Rescheduling within 24 hours or arriving outside of the Grace Period will be considered a Late Reschedule and the remaining appointment time may or may not be able to be accommodated. Late Reschedule's incur a $20 dollar fee on top of the appointment. Please be mindful when needing to cancel or reschedule and let Moss & Moon know as soon as possible so they can accommodate other clients on the waitlist.